Updated May, 2018

‍perClass BV takes your privacy seriously. This Privacy Policy describes what personal data we collect from you when you interact with perClass BV or use our products and services. It explains how we use your personal data and what rights and options you have. 

perClass BV does not sell or rent your information. We only disclose your information to third parties for the limited purposes described in this Privacy Policy.

1. Information we collect

perClass BV may collect certain types of information about you when you access and use our products and services, visit our web site, or interact with us in other ways such as attending an event or trade show. The categories of information we collect are:

• Name and contact information, such as your first and last name, phone number, mailing address, email address, and country.
• Organizational information, such as the name of your company or institution and your role and title.
• License information, such as the perClass BV products and services you have purchased and the licensed devices for those products.
• Device and network information, such as your IP address, operating system, preferred language, and browser type.
• The content of your communications to us, such as feedback, customer support requests, and technical support requests.
• Other information that you submit to perClass BV voluntarily, such as requests for information about upcoming events.

We may retain your information for as long as needed to fulfill the purposes outlined in this Privacy Policy, or as allowed or required by law. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements. We determine how long to retain your information based on its purpose and usefulness. For example, if you once consented to receiving marketing emails but subsequently did not communicate with us or use any of our products or services, we may delete your information. However, if you have a perpetual license to one of our products, we may need to maintain a record of your license indefinitely.

2. How We Collect Information

The information listed above may come directly from you or from our authorized resellers and distributors.

3. How We Use Your Information

We use the personal information that we collect for the following purposes:

• To provide products, services, and support requested by you or on your behalf.
• To process and ship orders that you place with us or that are placed on your behalf, and to provide you with documentation or other material in support of such orders.
• To manage licenses and ascertain use of our products and services.
• To administer and improve our products and services, including our web site.
• To enable delivery of consulting or training services and participation in seminars, trade shows, and other events.
• To provide any communication or material necessary to respond to an order for a product or service, a request for support or information, or an application for a seminar, trade show, or other event.
• To notify you of new products, updates, or other information related to purchases or your information requests.
• To provide important information regarding the renewal of agreements, version upgrades, and other notifications about products and services that you license or use.
• To send promotional material about our company, products, services, and events. You may opt out of receiving promotional materials by email.

4. Reasons We Share Your Information

perClass BV will not sell or rent your personal information to other companies. We will not disclose your personal information to other companies, except in the limited manner and for the limited purposes described in this Privacy Policy.
perClass BV may share information with partners, authorized resellers and distributors, and other third parties in order to fulfill the limited purposes described in Section 3 above. If you have questions about the safeguards that we use to protect your data or would like to request a copy, you can contact us at privacy@perclass.com.

5. Your Choices About Your Information

Opting out of marketing and sales commercial email communications

perClass BV sends emails including electronic newsletters and event announcements. We also may contact you for marketing or sales purposes using the information provided to us by you or on your behalf through our web site or through our sales channels, resellers and distributors. You may choose not to receive these types of communications.
To opt out, you can unsubscribe following the opt-out instructions contained in emails you receive, or contacting us directly at privacy@perclass.com

Informational communications

For licensed customers, including trial users, we contact you for purposes of communicating with you about the perClass BV products or services that you are licensing or using. These are transactional messages that provide information about, for example, software updates, upcoming renewals, and new releases to which you have access under your current license. You cannot opt out of these messages while you have an active license because they contain important information about your licensed products and the services you are using.

7. Compliance with Privacy Laws and GDPR

perClass BV complies with applicable privacy laws, including the GDPR, and adheres to fair information practice principles. These principles include the Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement, and liability.

8. Changes to the Privacy Policy

perClass BV may modify this Privacy Policy at any time, and such modifications shall be effective immediately upon posting of the modified Privacy Policy. Notification of material changes to this Privacy Policy will be provided by noting a new "updated" date at the top of this Privacy Policy.

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